Dropbox is not “downloading” or not “uploading”, meaning not syncing or updating, files.Dropbox is not syncing, updating, or refreshing files, folders, or shared folders.Use this article to fix the following issues: If you’re experiencing syncing problems on any device, including your computer (Windows or Mac), phone (Android or iPhone), or tablet, or Dropbox appears to not be working, use this article to troubleshoot. This article covers basic and advanced fixes for Dropbox sync issues.